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Concierge

ADORA WATSON.
jewelry care + Terms of service.


 

 
 
 

about adora watson

 
 
(Atelier - Junction Triangle, Toronto)

(Atelier - Junction Triangle, Toronto)

Using gemstones, silver and karat gold, ADORA WATSON takes a contemporary approach to creating ornaments inspired by modernity, movement and old world beauty.

Working with goldsmiths, local vendors and trusted dealers to ethically source materials from around the globe, each piece is proudly finished with handpicked materials at ADORA WATSON’s atelier in Toronto, Canada.

 
 


Care Instructions + Terms of SERVICE

 

JEWELRY CARE


Made by hand, ADORA WATSON jewelry is created with longevity in mind. Crafted with precious metals and semi-precious gemstones, ADORA WATSON’s demi-fine accessories glow best when handled with love. When kept with proper care, ADORA WATSON jewelry should last for years to come. To help your new jewels stand the test of time, here are a few tips to keep in mind:

  • Keep jewelry stored in a cool, dry place, away from direct sunlight (wearing your jewelry in the sun is ok (!) - however storing them under direct sunlight everyday could cause the jewelry to change color).

  • Avoid immersion or prolonged exposure to water including, the shower or bath, chlorinated pools (chlorine may alter the color) and salt water (salt water may alter the color).

  • Avoid contact with make-up, perfumes, cremes or any other cosmetics.

  • DO NOT clean jewelry with tumblers, chemical agents or harsh substances. As required, wipe jewelry clean with a soft (damp) cloth after wear to remove any (natural body oil or dirt)

  • Gemstones can chip or break if dropped or tossed on hard surfaces - handle with normal care.

 

TERMS OF SERVICE



AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

PRODUCTION TIME
Pieces are made-to-order, please allow 2-7 business days for production before shipping.

CURRENCY
Goods are priced in United States dollars ($USD).

SHIPPING
Standard flat-rate shipping is offered on most goods. Made in Toronto, ADORA WATSON items are shipped via Canada Post Corporation, Canada’s primary postal operator. Shipping is offered at the following rates:

Canada - $9.95
USA - $14.95
International - $19.95


TAXES

As at September 2019, ADORA WATSON does not charge sales tax(es) on any of its goods.

DUTIES
Where applicable, non-domestic orders (USA, international) may be subject to customs / duty charges upon entry to the country of delivery. These potential fees are not included in the shipping cost and are the sole responsibility of the purchaser or recipient.

EXCHANGES
Except bespoke commissions, exchanges on goods are offered for up to seven (7) days, starting from the date the order is delivered. If an exchange is desired, ADORA WATSON must be contacted via the exchange form, linked below this section. Items returned for exchange without first contacting ADORA WATSON will not be accepted for processing. Any items being exchanged must be unused and returned in its original packaging.

Additional notes: If an exchange is being processed via post, the original purchaser of the goods is responsible for any and all costs associated with the returning the package. It is strongly recommended the use of a registered / trackable delivery service as ADORA WATSON is unable to be responsible for items lost or damaged in transit by third-parties.

 

RETURNS
Due the made-to-order nature of most goods, generally, returns are not offered. However, to offer the best possible service within our ADORA WATSON’s capacity, the possibility of a return is evaluated on a case-by-case basis. There is no guarantee that a return may be offered. If a return is accepted, the goods that were purchased are required to be in saleable / salvageable condition (if salvageable a partial refund may be issued for the parts that might be able to be reused - i.e. gemstones free of damage with their setting in tact).


REFUNDS
In the event of an exchange, were goods that have been purchased are being returned in person or via post for processing, ADORA WATSON is unable to refund, in whole or in part, any shipping fees and/or duties that paid as part of the initial purchase.